Here are a few FAQs from our SNOAPYS.

Below are answers and a few videos that we hope you find useful.

How do I load soap/shampoo into my SNOAP Dispenser?

Hi SNOAPY, thanks for your question.  Loading your dispenser it quick and easy - follow the instructions below and/or watch the video.  Happy SNOAPING! 

1. Unlock dispenser door by releasing the handle from the door latch with your thumb then open door.
2. Ensure the internal legs have the finger hold indents at the front. Place your thumb and finger in the indents and pull legs slightly forward to disengage the feeder from the rear threads.
3. Slide feeder to top of legs and insert a soap into the unit with the hole of the soap fitting over the centre ‘stalagmite’ on the grating surface.
4. Insert a second soap on top of the first soap and pull feeder down so the small ‘stalactite’ in the centre of the feeder engages in the hole at the top of the second soap.
5. Push legs (including top soap) back into the unit so the feeder engages with rear threads.
6. Close door and lock the handle over the door latch.
NOTE: If the door does not close easily then the feeder is not level. Pull the legs forward and level the feeder and reinsert – if necessary repeat until the door closes easily.
7. Turn the handle at top of unit clockwise until SNOAP is dispensed.
8. Continue to dispense SNOAP by turning handle clockwise to deliver the desired amount of SNOAP – remember less really is more.

Have you got the Bottle? Make that Change  

What size is the SNOAP Dispenser?
Hi SNOAPY, thanks for your question, the SNOAP Dispenser is 24cm on a wall mount.  and 34cm in total on a Countertop Stand.

 How do I attach my SNOAP Dispenser to the wall?

1. Check positioning with dispenser on wall mount to ensure adequate clearance to slide SNOAP dispenser in and out of wall mount. Mark position.
2. You have the option of using the nano-suction tape supplied or screwing the wall mount to the wall.
a. If you choose to screw the wall mount to the wall please ensure you use the correct fixings for the surface you are affixing the unit to – fixings are not included.
3. The nano-suction tape should only be used on glass/mirrored and smooth tiled surfaces and not on painted or rough/uneven surfaces.
4. Peel the nano-suction tape from one side of the backing, being careful not to stretch the tape, and affix on the rear, flat, surface of the wall mount aligning the shape of the tape with the shape of the wall mount.
5. Carefully peel the backing from the tape and position the wall mount where you want the SNOAP dispenser using a spirit level to ensure it is vertical.
6. Press the wall mount firmly against the wall for 10 seconds.
7. IMPORTANT: Wait a minimum of 24 hours before sliding the SNOAP dispenser onto the wall mount.

Have you got the Bottle? Make that Change. 

How do I remove my SNOAP wall mount from the wall when attached with the sticky strip?

Hi SNOAPY, thanks for your question.  The wall mount is easy to remove and leaves no residue.  I’ve attached a short video to make this a little easier.  Rotate the wall mount (this may feel tough) ensure to rotate, the sticky will release from the wall, you can then roll the sticky strip off the wall mount and dispose responsibly.  Additional wall mounting tape is available to buy so you can put your SNOAP dispenser up in a new location easily.  I really hope you are loving having SNOAP in your home and would love some feedback and pictures if possible, lets share the love.

Have you got the Bottle? Make that Change.

How do I assemble my SNOAP countertop and position my countertop stand?

Hi SNOAPY, thanks for your question.  Your countertop stand comes in two parts to reduce damage during transit. Remove all parts from the protective corn-starch bag (these are biodegradable). 
1. Push stand arm into base until you hear a click – this is a one-time assembly.
2. Carefully peel one nano-dot from strip that contains the 4 sticky nano-dots and stick it in one of the 4 round recesses on the underside of the base of the stand – repeat 3 more times.
3. Peel the white covers from each of the 4 nano-dots that are now on the base of the stand.
4. Position stand ensuring the surface is flat, smooth, clean and dry with enough space above to slide the SNOAP dispenser on and off the stand. Press down firmly for 10 seconds.
5. Slide SNOAP dispenser onto stand (it is easier if you load the soaps before placing on the dispenser).
6. IMPORTANT: Wait a minimum of 24 hours to use the SNOAP dispenser on the stand to allow time for the nano-dots to firmly attach to the surface.
7. Should you want to remove the table top stand hold at the base and carefully, but firmly, twist the mount and continue until the mount frees from the nano dots then carefully remove dots from surface. These can be cleaned and reused and additional nano-dots are also available to purchase.
I really hope you love the new addition to your household and would love to hear all about it, photos would be much appreciated too.

Have you got the Bottle? Make that Change. 

Do you have an ad I can watch?

OK - so nobody actually asked this question but we are proud of our ad (and overview instructional video) so here they are for you to enjoy!

Why am I getting lumps of soap in my hands when I wash?

Try using a little less SNOAP, a little goes a long way and will save you money and the planet resources, you get just as good a wash from less, you just need enough to create lather. We'd love your feedback on this and hope it answers your question.

How do I clean-up any excess SNOAP from my counter?

Many of our SNOAPYs use a vacuum to collect the dry SNOAP from their counter top reporting that it makes their vacuum smell nice too - win, win 🙂

How do I know if I have enough SNOAP in my hand?

The amount of SNOAP you need for an effective wash looks like very little - it is very little, but as long as it creates a lather when water is added and hands are rubbed together you have enough - check out our video for a demonstration 🙂

Why is my SNOAP dispenser getting harder to turn?

At times pressure can build up within your dispenser making the handle harder to turn, all you need to do is reverse turn the handle/turn the handle anti-clockwise. Note that this may still dispense SNOAP whilst being turned in reverse and will reduce the pressure, be ready with your hand under the dispenser to catch the SNOAP 🙃